If you’ve been to my house, you’ve probably noticed my wall of photos: a number of 11×17 framed prints of my favorite photos. I change them out regularly and always use Adorama for printing. They provide excellent quality and ship the photos in a flat box. I’ve never had any problems until last month’s shipment. UPS bent the box so badly that all of the photos had deep creases in them. I’ve tweeted to @AdoramaPix before and love their twitter efforts.
When I saw the bent UPS box, I instantly sent twitpics and tagged @AdoramaPix in them. After a few DMs, a new set of prints were on their way. I didn’t have to login to my account on the Adorama site. I didn’t have to contact customer service. I only tweeted. The results: a VERY happy customer as they communicated with me on my preferred platform.
Adorama’s print quality is excellent. I’ve recommended them to friends before and I will continue to recommend them, especially after experiencing their amazing customer service first-hand.
Thank you, Adorama. I will be a loyal customer for life.