Adorama + Twitter = Great Customer Service

If you’ve been to my house, you’ve probably noticed my wall of photos: a number of 11×17 framed prints of my favorite photos. I change them out regularly and always use Adorama for printing. They provide excellent quality and ship the photos in a flat box. I’ve never had any problems until last month’s shipment. UPS bent the box so badly that all of the photos had deep creases in them. I’ve tweeted to @AdoramaPix before and love their twitter efforts.

When I saw the bent UPS box, I instantly sent twitpics and tagged @AdoramaPix in them. After a few DMs, a new set of prints were on their way. I didn’t have to login to my account on the Adorama site. I didn’t have to contact customer service. I only tweeted. The results: a VERY happy customer as they communicated with me on my preferred platform.

Adorama’s print quality is excellent. I’ve recommended them to friends before and I will continue to recommend them, especially after experiencing their amazing customer service first-hand.

Thank you, Adorama. I will be a loyal customer for life.…

Using Twitter’s Advanced Search

Social media is not traditional marketing. If you’re only pushing out information to your twitter followers, you’re missing out on connecting with potential visitors.

People are talking about you and your area. They might not know that you’re on twitter but they do know that twitter can help them find answers. Are you listening?

There are many tools that can help you find these people and Twitter’s Advanced Search (search.twitter.com/advanced) is one of them. …